GUARANTEE TERMS AND CONDITIONS

Congratulations on purchasing a Quality Tivoli product.

What this guarantee covers:

  • Tivoli Taps and cartridges are guaranteed for 15 years against manufacturing defects.
  • The head parts are guaranteed for 5 years.
  • The guarantee starts from the date of purchase from the retail outlet, please ensure your invoice number is recorded, together with the date of purchase on the back of the guarantee card provided.
  • The guarantee period shall not be extended due to the provision of services within the scope of this guarantee, especially not in the event of servicing or replacement. In such cases, the guarantee period shall also not start anew.

The guarantee does not cover normal wear and tear on the parts separate from the body of the Tivoli product, namely:

  • Aerator.
  • Handle/s.
  • Indicators.
  • Removable spouts.
  • Washers.
  • Flexible hoses.
  • Hand showers / Nozzles.
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TO AVOID THE GUARANTEE BECOMING NULL AND VOID PLEASE ADHERE TO THE FOLLOWING:

Tivoli products must be installed by a registered/ qualified/certified plumber or installer (Proof will be required in all circumstances).

Tivoli products must be installed as per the supplier or manufacturer installation instructions, and/or in accordance with valid Water Regulations and generally accepted good plumbing practices and codes.

Balanced water pressure is essential, therefore a pressure reducing valve must be installed, if not already done, before the hot and cold-water supply is split.

Install an in-line strainer before water enters the piping to the building, this will prevent dirt from affecting the performance of your Tivoli product as dirt and debris found inside the product or its components is not covered by the guarantee.

Flush pipes before products are installed to prevent dirt being trapped inside the Tivoli product.

Geyser temperature must range between 55°C and 60°C.

Use of spare parts other than original spare parts during installation or during repairs and maintenance carried out on the Tivoli product.

CIRCUMSTANCES UNDER WHICH THE GUARANTEE WILL BECOME NULL AND VOID:

This guarantee will be void immediately and cannot be extended to any product or part, which has been made inoperative because of any accidental, wilful or negligent misuse or damage. The guarantee will also become void if:

  • Product damage is as a result of chemicals, abrasives or cleaning agents.
  • Damage is caused by aggressive environmental influences.
  • Routine maintenance has been neglected.
  • The product is scratched or has been scratched.
  • Damage was caused in transit or by a third-party transporter.
  • The product is a display product and/or similar.

Proof of purchase will be required for the duration of the guarantee period of this product.

International Tap Distributors shall be entitled to repair or replace the product, or to reimburse the consumer the purchase price.

Usually, the consumer has the faulty product repaired by a specialist on site with the prior agreement of International Tap Distributors. In such an event, the guarantee shall cover the free delivery of the necessary spare parts. If International Tap Distributors issues a written decision to conduct the maintenance itself, International Tap Distributors shall bear any costs that arise for spare parts, installation and labour, as well as any expenses incurred through the transportation or dispatch of the product. The consumer must provide access to the product.

In the event of a replacement, the old product shall be replaced by a new product of a similar kind, value and type. If the product in question is no longer manufactured at the time at which the defect is reported, International Tap Distributors shall be entitled to supply a similar product.

Installation of the guaranteed product does not form part of the sale and purchase agreement/ contract.

This guarantee does not cover damage caused by the defective Tivoli product.

The supplier may charge a discretionary callout service fee in the case of inspection of any third-party product or non-guarantee related claims. The company will not be held liable for any direct or indirect consequential damages.

A GUIDE TO THE CORRECT APPLICATION FOR USE AND TAKING GOOD CARE OF YOUR TIVOLI PRODUCT

CORRECT APPLICATION FOR USE

All our taps are tested at a much higher pressure than will be used in normal use. In order to obtain the best use and long life of your tap we advise you to use the following guidelines:

  • Single lever taps must have a balanced water pressure of no less than 2 bar (200Kpa) and not higher than 6 bar (600Kpa). This can be achieved by placing a pressure reducing valve before both the hot & cold water split.
  • Geyser temperatures should range between 55°C and 60°C. This can be adjusted on the thermostat on your geyser.
  • When installing your tap, please use the correct tools and always cover any parts that are to be tightened with a spanner with a cloth to avoid any damage to the finish.
  • If painting or tiling is being done after the taps have been installed, please cover the taps so they do not get damaged.
  • We strongly recommend that you use an angle valve on all taps, as this will enable you to isolate the tap in the future without turning all the water off first.
  • Install an in-line strainer before the water enters the piping to avoid dirt & debris from affecting the product.

AERATOR MAINTENANCE

We recommend that once a month the aerator on your tap should be cleaned out, this will eliminate any small particles of sand and impurities which may have been collected by the filter. If not cleaned this could cause the flow to be reduced or impaired.

CLEANING YOUR TAPS

  • To clean your taps and keep them looking as good as new only use a microfibre cloth and warm water.
  • After you have cleaned the tap, buff to a shine with a soft dry cloth. Pass this information to anyone cleaning the taps.
  • Do not use abrasive cleaning products or tools which could damage the finish.
  • Do no use cleaning agents that contain hydrochloric acid, formic acid, ammonia, acetic acid or any other type of aggressive chemicals.